The Four Things a Service Business Must Get Right.

MLA

Frei, Frances X. “The Four Things a Service Business Must Get Right.” Harvard Business Review, vol. 86, no. 4, Apr. 2008, pp. 70–80. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=31372896&authtype=sso&custid=ns315887.

APA

Frei, F. X. (2008). The Four Things a Service Business Must Get Right. Harvard Business Review, 86(4), 70–80.

Chicago

Frei, Frances X. 2008. “The Four Things a Service Business Must Get Right.” Harvard Business Review 86 (4): 70–80. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=31372896&authtype=sso&custid=ns315887.