Getting ready for H-CAHPS survey: How does your hospital compare?

The article reports that hospitals across the U.S. are preparing for the first public report on the CAHPS© Hospital Survey (H-CAHPS) scheduled to be released by the Centers for Medicare & Medicaid Services (CMS) in March 2008. The survey was developed to provide standardized assessments of the patient experience that can be reliably compared across hospitals. Over 3,500 hospitals are expected to take part in the program. Also discussed are highlights of survey results.