Service failure and recovery strategies in the restaurant sector An Indo-US comparative study.

MLA

Dutta, Kirti, et al. “Service Failure and Recovery Strategies in the Restaurant Sector An Indo-US Comparative Study.” International Journal of Contemporary Hospitality Management, vol. 19, no. 5, Oct. 2007, pp. 351–63. EBSCOhost, https://doi.org/10.1108/09596110710757526.

APA

Dutta, K., Venkatesh, U., & Parsa, H. G. (2007). Service failure and recovery strategies in the restaurant sector An Indo-US comparative study. International Journal of Contemporary Hospitality Management, 19(5), 351–363. https://doi.org/10.1108/09596110710757526

Chicago

Dutta, Kirti, Umashankar Venkatesh, and H. G. Parsa. 2007. “Service Failure and Recovery Strategies in the Restaurant Sector An Indo-US Comparative Study.” International Journal of Contemporary Hospitality Management 19 (5): 351–63. doi:10.1108/09596110710757526.