THE USE OF SOCIAL NETWORK ANALYSIS IN LOGISTICS RESEARCH.

This paper introduces and provides an overview of social network theory and social network analysis (SNA) and its potential applications to logistics and supply chain management research. It then provides an example of the use of SNA via the introduction of hypotheses related to informal and formal structure and influence within a social network. These hypotheses are tested within the context of the development and implementation of a complex reporting system that evolved as the result of warehousing safety and environmental concerns within an organization. [ABSTRACT FROM AUTHOR]