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- Source :
- Forbes; 6/19/2006, Vol. 177 Issue 13, p136-138, 2p, 2 Color Photographs
- Publication Year :
- 2006
-
Abstract
- The article profiles two stores, Autozone and Sears, and discusses how cost-cutting has affected customer satisfaction. At Autozone, keeping inventories thin and stores small and basic has kept operating costs low. However, same-store sales have fallen by 2% as competitors such as Advance Auto Parts and O'Reilly Automotive begin to take away customers. At Sears, shares are up 56% since the merger with Kmart, however, same-store sales are down 8.4% at the same time that operating costs are down 11%. INSET: THE FEAR AT SEARS.
- Subjects :
- RETAIL industry
COST effectiveness
RETAIL stores
RATE of return
CORPORATE finance
Subjects
Details
- Language :
- English
- ISSN :
- 00156914
- Volume :
- 177
- Issue :
- 13
- Database :
- Complementary Index
- Journal :
- Forbes
- Publication Type :
- Periodical
- Accession number :
- 21392076