Back to Search
Start Over
Uncovering the faultlines in quality management.
- Source :
- Total Quality Management & Business Excellence; Apr2006, Vol. 17 Issue 3, p395-407, 13p
- Publication Year :
- 2006
-
Abstract
- The field of quality management (QM) captured the serious attention of industry in the 1980s. Despite this attention, it has ostensibly failed to establish itself as a genuine mainstream management paradigm. Why has this been the case? In this paper, some of the reasons for this predicament are explored. Literature, especially that which analyses QM from a more critical perspective, shows that QM as a field has some major difficulties and problems that remain unresolved. These include: its limited strategic value; credibility problems; deleterious intra-competition between the dominant approaches to implementation; problems owing to the non-falsifiable way in which it is presented; lack of a universally accepted unified theory; difficulties in successfully ‘imitating’ QM implementation; underestimation of the magnitude of change that is needed; morality problems; presence of contradictory dualisms; and, narrow intellectual bases of the field. The impact of these on QM as an internally consistent and coherent field is assessed in this paper. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 14783363
- Volume :
- 17
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- Total Quality Management & Business Excellence
- Publication Type :
- Academic Journal
- Accession number :
- 20219062
- Full Text :
- https://doi.org/10.1080/14783360500451648