Project Quality Culture in MIS and Organizational Performance: A Comprehensive Analysis.

This research addresses the problem of evaluating the impact of establishing a quality culture on organizational performance. It uses Schein's Theory of Organizational Culture and the Theory of Organizational Excellence as guiding frameworks. A qualitative systematic review method is used to synthesize findings from various databases such as Cochrane Library, PubMed, EBSCO Host, Web of Science, and EMBASE, revealing the significance of a quality culture. A thematic analysis has been conducted to analyze the collected data. The study's findings indicate that organizational values, leadership commitment, and employee development are the key factors that influence the formation of a quality culture and stress the significant positive impact of a quality culture on numerous organizational performance dimensions such as customer satisfaction, operational efficiency, employee engagement, long-term competitive advantage, and innovation. In conclusion, the study highlights the need for organizations to align their values with practices, prioritize consumer-centric approaches and invest in leadership commitment to foster a quality culture for continued optimal productivity. [ABSTRACT FROM AUTHOR]