Marco's Pizza plans IT upgrades with CX, employee experience in mind.

Marco's Pizza is planning IT upgrades in 2025 to enhance customer and employee experiences by adding new capabilities like data analytics to their systems. The Ohio-based pizzeria previously introduced a cloud-based platform with 770 features and enhancements. The restaurant industry is increasingly relying on technology to attract customers and drive growth, with other chains like Yum Brands and Papa Johns also investing in IT modernization to align with their growth goals. The focus on technology is expected to continue as restaurants adopt automated back-of-house technology and prioritize enhancing the customer experience. [Extracted from the article]