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Working with pride in the shadow of shame: Emotional dissonance and identity work during a corporate scandal.
- Source :
- Human Relations; Jan2025, Vol. 78 Issue 1, p3-31, 29p
- Publication Year :
- 2025
-
Abstract
- The relationship between emotions and identity work is well established, yet the dynamic between emotional dissonance and identity work remains under-researched in organizational studies. We explore this relationship in the context of organizational scandal, examining the required and experienced emotions of organizational members when 'working in the shadow of shame'. Drawing on an in-depth ethnographic study of Danske Bank collected at the peak of its money-laundering scandal, the article makes two contributions to the emerging interest in the intertwined nature of emotions and identity in organizations. First, we challenge the literature on emotional dissonance by demonstrating that employees do not attempt to resolve or reduce their emotional dissonance, but instead sustain it. Second, we advance the literature on identity work by showing how emotional dissonance can be understood as a trigger and resource for strategic and preferred identity work to maintain a positive social identity and self-identity. [ABSTRACT FROM AUTHOR]
- Subjects :
- EMOTION regulation
CORPORATE culture
NET losses
RESEARCH funding
GROUP identity
MANAGEMENT information systems
INTERVIEWING
PROFESSIONAL identity
HEALTH care industry billing
ATTITUDE (Psychology)
ORGANIZATIONAL structure
RESEARCH
RESEARCH methodology
SHAME
FRAUD
INTERPERSONAL relations
SOCIAL support
EMPLOYMENT
BANKING industry
SOCIAL stigma
WELL-being
Subjects
Details
- Language :
- English
- ISSN :
- 00187267
- Volume :
- 78
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Human Relations
- Publication Type :
- Academic Journal
- Accession number :
- 181846646
- Full Text :
- https://doi.org/10.1177/00187267241227819