Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases.

MLA

Alhouti, Sarah, et al. “Enhancing CSR and Purchase Intent in Service Recovery: Investigating the Interplay of Prosocial Compensation, Hedonic and Luxury Purchases.” Journal of Services Marketing, vol. 38, no. 8, Nov. 2024, pp. 957–74. EBSCOhost, https://doi.org/10.1108/JSM-11-2023-0409.

APA

Alhouti, S., Lindsey Hall, K., & Baker, T. L. (2024). Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases. Journal of Services Marketing, 38(8), 957–974. https://doi.org/10.1108/JSM-11-2023-0409

Chicago

Alhouti, Sarah, Kristina Lindsey Hall, and Thomas L. Baker. 2024. “Enhancing CSR and Purchase Intent in Service Recovery: Investigating the Interplay of Prosocial Compensation, Hedonic and Luxury Purchases.” Journal of Services Marketing 38 (8): 957–74. doi:10.1108/JSM-11-2023-0409.