Effect of Perception of Organizational Support on Organizational Citizenship Behaviour: The Mediating Role of Employee Happiness.

This study is focused on an empirical investigation of the relationship between organizational support perception (POS) and organizational citizenship behaviour (OCB), and also to find out the effect of employee happiness (EH) as a mediating variable on this relationship. The data was obtained from 219 retail sector employees through the survey questionnaire. The data was analyzed with the use of structural equation modeling (SEM) carried out in AMOS 26 to test the hypotheses. The study's findings pointed out that POS predicts OCB both directly and indirectly through the mediating role of EH. The results of this study suggest that management should strive to improve the factors that influence employees' POS to raise EH at work and OCB. Human resource practices such as flexible work arrangements, training and development opportunities, wellness programs, workplace justice, etc. can contribute to strengthening the relationship between the organization and its employees, thereby enhancing the perception of organizational support. [ABSTRACT FROM AUTHOR]