The DOT’s new refund rules are here.

The Department of Transportation's new refund rules, effective as of October 28, require travel agencies to provide refunds when flights are canceled or significantly changed. The rules define the "merchant of record" as the entity responsible for processing payments, including those made by cash, check, or bank transfer. If an agency is the merchant of record, they must issue refunds even if they no longer hold the client's funds, and airlines must promptly transfer funds to the agency in such cases. Refunds must be provided within seven days for credit card sales and 20 days for other payment methods, with the option to offer credits or vouchers instead. [Extracted from the article]