The Role of E-Government in Promoting Transparency during Service Delivery in South African Municipalities.

The role of e-government has been noticeable in the public sector by promoting transparency during service delivery. This paper consists of five sections: introduction, research methodology, literature review, discussion of the findings, and conclusion. The researcher used qualitative research methodology to collect data through face-to-face interviews and document analysis. Data from the interviews was analysed through discourse analysis, and secondary data was analysed through content analysis. The paper has found that transparency reduces corruption activities during service delivery in the SA municipality. Furthermore, the study found that there is a lack of capacity among municipal officials that affects the role of SA municipalities in promoting transparency through e-government. Additionally, the study findings reveal a lack of public participation by citizens in local government affairs. Lastly, the paper reveals that poor transparency led to absence or lack of trust by the citizens towards the local government municipality leadership. The transparency challenges that are facing South African municipalities during service delivery can be solved through the recommendations of this study. Conclusively, the study recommends e-government training and education for municipal officials to promote transparency. [ABSTRACT FROM AUTHOR]