The process and infrastructures of the implementation of the model of documenting the experiences of employees.

In today's rapidly evolving business environment, organizations are increasingly recognizing the importance of capturing and leveraging the experiences of their employees. Documenting employee experiences can provide valuable insights into best practices, lessons learned, and innovative ideas that can drive organizational growth and success. The importance of knowledge and experience as the most important intangible asset in gaining a competitive advantage in organizations is not hidden from anyone and organizations are looking for the optimal use and management of knowledge and experiences in the form of documentation projects, for the correct and effective implementation of these projects, it is necessary to design a suitable implementation model. Based on this, in this research, the design of the effective implementation model of documenting the experiences of the employees of the General Administration of Social Security Treatment has been discussed. This research aims to contribute to the existing literature by providing practical insights into the process and infrastructures required for the successful implementation of a model for documenting the experiences of employees. The results can guide organizations in developing effective strategies to capture, store, and utilize employee knowledge for enhanced organizational performance and competitiveness. In this research, the exploratory mixed method - thematic analysis and survey strategy - was used. The statistical community of the qualitative section includes 15 experts from the general administration and the quantitative section includes 180 working managers. Collecting data in the qualitative part with in-depth semi-structured interviews and reviewing the theoretical foundations of the research and the background of the research and in the quantitative part with the researcher's questionnaire, the validity, and reliability of each part were confirmed. The data in the qualitative part were analyzed using three-step coding and in the quantitative part with descriptive statistics (demographic characteristics) and inferential statistics (structural equation modeling) tests. Based on the analysis of the research data, the implementation model of documenting the experiences of employees included 32 basic themes, 5 organizing themes (the executive process of documentation, human resource requirements, technological requirements, cultural requirements, and legal requirements), and an overarching theme in the form of implementation. Also, the quantitative data analysis of the research indicated the appropriateness of the model of documenting the experiences of employees. Any effective implementation process regarding experience documentation patterns requires infrastructure in the form of appropriate dimensions and components. This importance has been identified in the final model of the research. Based on this, implementing and carrying out the required measures based on vulnerability will provide the basis for institutionalization and greater acceptance of this project. [ABSTRACT FROM AUTHOR]