AI, Algorithms and Machine Learning: AI CAN ERR BUT NOT CHEAT: A BETRAYAL-BASED MODEL TO EXPLAIN THE DIFFERENT RESPONSES TO ANTHROPOMORPHIZED AI.

The article offers information on how anthropomorphizing artificial intelligence (AI) affects consumer reactions to different types of failures. Topics discussed include the differential consumer responses to performance versus benevolence failures in anthropomorphic AI; the betrayal-based framework explaining these responses; and also mentions about the role of transparency in moderating negative reactions to AI failures.