Intelligent Automation in the Operational Processes of a Collection Company in Mexico: A Strategic Approach for Pharmaceutical Companies.

The objective of this article is to present the results of the implementation of Robotic Process Automation (RPA) technology in the operational collection processes of an agency specializing in the recovery of overdue accounts receivable, to highlight the benefits for the company and its customers. The type of research was experimental through a multifactorial design that based on Hernandez and Fernandez (2014) manipulated more than one independent variable. The research was conducted in two phases: 1. Review and analysis of available technologies for the development of RPAs and 2. the implementation of operational processes. The result was that the use of digital robots significantly reduces the processing and sending of invoices to debtors, resulting in a lower financial impact to customers because they collect invoices 15 days faster, allowing them to have more working capital, as well as improving business relationships with customers. In this way, this research lays the foundations of proven and tested information technologies to increase profitability and operational efficiency in companies, and a proportion of the budget is allocated to innovation and development (i+D) or digital transformation so that the technological gap existing in companies in Mexico can be drastically reduced. [ABSTRACT FROM AUTHOR]