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What should you be asking your team after the CrowdStrike outage?

Authors :
Lewis, Charlie
Brown, Jan Shelly
Boehm, Jim
Janardhanan, Raghavan
Isenberg, Rich
Source :
McKinsey Insights; 7/24/2024, pN.PAG-N.PAG, 1p, 2 Color Photographs
Publication Year :
2024

Abstract

The article discusses the recent CrowdStrike outage, which caused crashes on millions of Microsoft Windows PCs and servers. The update released by CrowdStrike was faulty and required manual intervention to fix. The authors emphasize the need for senior business leaders to provide resources, support, and guidance during such events. They also suggest questions that executives should ask to mitigate the impact of future outages and improve resiliency, including the need for transparency, architectural changes, and extensive testing in change processes and disaster recovery planning. [Extracted from the article]

Subjects

Subjects :
TEAMS in the workplace

Details

Language :
English
Database :
Complementary Index
Journal :
McKinsey Insights
Publication Type :
Periodical
Accession number :
178627300