Links connecting conflict management behaviors, job satisfaction and innovation performance in the retail grocery sector in Turkey.

This paper explores the associations between conflict management behaviors, job satisfaction, and innovation performance as felt by 322 blue-collar workers in supermarket chains in Istanbul. The authors collected data through direct and virtual surveys and a convenience sampling methodology. The study uses frequency analysis, confirmatory factor analysis, item-level summary statistics, linear regression analysis, moderating analysis, and simple plots. The results indicate that integrating and compromising managers are significantly and positively associated with innovation performance while dominating, obliging, and avoiding managers are significantly and negatively related to innovation performance. Job satisfaction significantly and positively moderates the links between integrating and compromising managers and innovation performance. Job satisfaction significantly and negatively affects the relationships between dominating, obliging, and avoiding managers and innovation performance. The study focuses on some supermarkets and treats a low number of respondents. Conflict management strategies reflect employee perceptions that might lead to attributive misconceptions. The paper exclusively portrays how job satisfaction moderates links between management styles in dispute resolution and novelty. [ABSTRACT FROM AUTHOR]