The mindset of recordkeeping: the intersection of records management and organizational psychology.

Purpose: This study aims to synthesize records and information management (RIM) with the professional literature of industrial/organizational (I/O) psychology to explain undesirable recordkeeping behaviors that may manifest in employees who interact with business records. Design/methodology/approach: The author's views are based on a literature review of both records management and organizational psychology trends and draw on case studies that identify undesirable recordkeeping behavior. Findings: There is considerable overlap between the problems encountered by RIM professionals and the answers offered by I/O psychology. I/O psychology offers us the tools to better understand recordkeeping behaviors. Originality/value: The author proposes using I/O psychology concepts to better situate RIM programs within the larger organizational context. [ABSTRACT FROM AUTHOR]