WORK STRESS AND ITS INFLUENCE ON THE EMPLOYEES OF A SERVICE COMPANY IN THE CITY OF MANIZALES.

This article examines the levels of work stress among employees of a service company in Manizales. The study uses a mixed approach and applies the ILO-WHO Work Stress scale to 33 employees. The results show that work stress levels are below the intermediate range, but the company has incurred costs due to absenteeism and turnover. The article suggests that companies in the service sector can use this information to develop stress management strategies and reduce costs. It contributes to existing research on work stress in Contact Center companies in Latin America and provides a reference for future studies. The article highlights the increasing demands placed on workers due to market changes and globalization, leading to problems with occupational health. Various stressors are identified, and the lack of cohesion and organizational structure are identified as the main sources of stress. The study found that organizational climate and financial factors contribute to work stress, resulting in significant financial losses for the company. Strategies for stress management and improving work conditions are recommended to enhance employee performance and well-being. The article emphasizes the need for organizations to address work stress to prevent negative consequences for employees and the company. [Extracted from the article]