Role of HRM Practices in Promoting Digital Transformation in Banking Sector.

Digital technology has enabled organizations to be adaptive and competitive in the dynamic work environment. Technology acceptance and adoption have taken the center stage for success and growth of any business. For effective digital transformation, organizations need competitive human resources management (HRM) practices, besides managing challenges and improving overall employee experiences. This paper examines selected HRM practices with regard to employee experience. It also seeks to find out if there is any significant difference in HRM practices and their impact on digital transformation in selected public and private sector banks. Primary data was collected through a structured questionnaire administered on employees of selected banks in Jaipur, Rajasthan. Secondary data was collected from books, reputed journals, and online sources. Data analysis and hypothesis testing were done through descriptive analysis, correlation, and independent t-test. The findings suggest that HRM practices have a significant impact on digital transformation, and that there is no significant difference in the impact of HRM practices on digital transformation in public and private sector banks. [ABSTRACT FROM AUTHOR]