Designing an empathetic user-centric customer support organisation: practitioners' perspectives.

MLA

Sheth, Jagdish N., et al. “Designing an Empathetic User-Centric Customer Support Organisation: Practitioners’ Perspectives.” European Journal of Marketing, vol. 58, no. 4, Apr. 2024, pp. 845–68. EBSCOhost, https://doi.org/10.1108/EJM-05-2022-0350.

APA

Sheth, J. N., Jain, V., & Ambika, A. (2024). Designing an empathetic user-centric customer support organisation: practitioners’ perspectives. European Journal of Marketing, 58(4), 845–868. https://doi.org/10.1108/EJM-05-2022-0350

Chicago

Sheth, Jagdish N., Varsha Jain, and Anupama Ambika. 2024. “Designing an Empathetic User-Centric Customer Support Organisation: Practitioners’ Perspectives.” European Journal of Marketing 58 (4): 845–68. doi:10.1108/EJM-05-2022-0350.