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How Recipients' Feedback Affects Intention to Remain: An Integrated Perspective on Task Design and Feedback.
- Source :
- Voluntas: International Journal of Voluntary & Nonprofit Organizations; Feb2024, Vol. 35 Issue 1, p189-201, 13p
- Publication Year :
- 2024
-
Abstract
- Existing literature has focused on the influence of organizational settings on volunteers' intention to remain but failed to explore the effects of external feedback. From an integrated perspective of task design and feedback, this study, based on the affective events theory, explored the influencing mechanism of illegitimate tasks, recipients' feedback, and emotional exhaustion on volunteers' intention to remain. This study collected 649 cases from poverty alleviation volunteers. Results showed that illegitimate tasks have had a negative impact on their intention to remain with emotional exhaustion taking a certain mediating effect. It has also been noted that the moderating effect of recipients' feedback is significant, which can alleviate the negative impact of emotional exhaustion on the intention to remain. This study indicated the positive effects of positive and negative feedback, enriched the research on the influencing factors of volunteers' intention to remain, and provided suggestions for organizations to retain volunteers from an integrated perspective of task design and feedback. [ABSTRACT FROM AUTHOR]
- Subjects :
- PSYCHOLOGICAL burnout
INTENTION
POVERTY reduction
VOLUNTEERS
Subjects
Details
- Language :
- English
- ISSN :
- 09578765
- Volume :
- 35
- Issue :
- 1
- Database :
- Complementary Index
- Journal :
- Voluntas: International Journal of Voluntary & Nonprofit Organizations
- Publication Type :
- Academic Journal
- Accession number :
- 175829743
- Full Text :
- https://doi.org/10.1007/s11266-023-00579-7