COMMUNICATION IN PUBLIC ADMINISTRATION, NEW TECHNOLOGIES AND THEIR LIMITS.

Starting from a classical literature in the field, but also from a series of more recent papers and researches, the text aims to identify new communication strategies in public administration and to make a theoretical analysis of them from the perspective of advantages and disadvantages that such structural changes can bring in relation to the public. The premise of our analysis is that, regardless of the tool used, communication is an avatar of democracy. We also show that the entire reading we make of the phenomenon is circumscribed to an epistemological approach that privileges an approach through which technologies and tools used by man and in society have the status of generative metaphors (N. Free) in the sense that they recreate and reconstruct public space and beyond. From this perspective, participatory democracy is a new democratic formula of the old representational democracy, technologically restored. The pluses and minuses arising from this change at the communication level in public administration provide enough ground for reflection when research results correlate with mental and social data. [ABSTRACT FROM AUTHOR]