State Farm leaves shops searching for answers.

Focuses on the decision of State Farm to remove some U.S. shops from its "Service First" direct repair program. State Farm's aim to streamline the estimating and repair process for its customers; Company's all-electronic method of transmitting estimates, approvals and payments; State Farm's auditing of the process by randomly examining the quality of a shop's repairs and by reviewing the overall competitiveness of each shop's estimates.