The Effects of Artificial Intelligence on Service Delivery in South African Local Municipalities.

The delivery of adequate services to citizens has been a major problem that has ignited social protests in South Africa’s local municipalities. The paper found that a lack of accountability, transparency, and public participation has impacted service delivery. It was found that services delivered to the citizens have failed to meet their expectations. This is because in situations where there is no accountability, transparency, or public participation, there is a lack of inclusivity, which in turn raises violent feelings that ignite social protests. The paper found that the use of Artificial Intelligence would promote transparency, accountability, and inclusivity which are needed for delivering adequate services that meet people’s expectations. To achieve those assertions, the paper used secondary datacollected through a qualitative research methodology and analysed via document and content analysis. There is a need for South Africa’s local municipalities to adopt Artificial Intelligence technology in the service delivery process. [ABSTRACT FROM AUTHOR]