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'DON'T FOOL ME, AS IT IS YOUR LOSS' - IMPACT OF DECEPTION ON INFORMATION PRIVACY.

Authors :
Jha, Abhishek Kumar
Kumar, Saurabh
Source :
Journal of Organizational Computing & Electronic Commerce; 2023, Vol. 33 Issue 3/4, p117-132, 16p
Publication Year :
2023

Abstract

With the explosion of e-commerce, the potential for new internet portals to mislead or fool consumers has grown significantly. This study investigates the influence of these deceptive actions on customer privacy and their information-sharing behavior. We have used online experimental research to demonstrate the influence of deception on information privacy and information-sharing behavior. We demonstrate that misleading activities such as falsification, concealment and equivocation reduce customers' trust in the platform and increase their privacy concerns, resulting in a lower willingness to disclose any information on the platforms. We further explain the impact of several types of deceptive tactics in the online purchasing environment and present a mediation model to understand the impact of deception. The study has implications for category managers and consumers of e-commerce platforms. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
10919392
Volume :
33
Issue :
3/4
Database :
Complementary Index
Journal :
Journal of Organizational Computing & Electronic Commerce
Publication Type :
Academic Journal
Accession number :
174033392
Full Text :
https://doi.org/10.1080/10919392.2023.2253086