ICT for Good: Digital Accessibility in Local Government.

This paper describes a case study of a local government in the United States that is in the process of developing an inclusive and accessible ICT infrastructure for the delivery of e-government resources and services to its citizens with specific attention paid to people with disabilities. Developing such an inclusive infrastructure has proven to be difficult for many municipalities. Attempts to comply with the legal requirements to improve the possibilities for civic engagement for people with disabilities have met with mixed results. The research reported here focuses on a municipality engaged in a complex, user-driven initiative intended to transition its existing ICT infrastructure to one that is more inclusive and accessible to all. [ABSTRACT FROM AUTHOR]