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Artificial Intelligence in the Workplace: Implementation Challenges and Opportunities.
- Source :
- Proceedings of the Americas Conference on Information Systems (AMCIS); 2023, p1-10, 10p
- Publication Year :
- 2023
-
Abstract
- The augmentation of human capability with artificial intelligence is integral to the advancement of next generation information systems yet we have limited understanding of how organisations can translate the potential of AI into creating business value. We conducted a pilot study of direct users of AI enabled technologies to investigate the challenges and opportunities of successful implementations of humanmachine systems. Our study found that organisations have realised positive benefits from AI projects through high levels of communication, stakeholder consultation, problem management, ethics, and transparency. Significant work is required in managing staff motivation and empowerment, trust in AI technologies, and managing novel cyberthreat issues. Shortcomings in AI technology development in the areas of accuracy, reliability, trust, and human-machine interaction appear to be significant barriers to adoption and performance, as is the integrative and synchronous development of both human and technical systems. Performance outcomes may be equally dependent on how well organisation can strategically use AI to adapt, integrate and renew itself in a constantly shifting technological landscape. [ABSTRACT FROM AUTHOR]
- Subjects :
- ARTIFICIAL intelligence
WORK environment
HUMAN-machine systems
STAKEHOLDERS
ACCURACY
Subjects
Details
- Language :
- English
- Database :
- Complementary Index
- Journal :
- Proceedings of the Americas Conference on Information Systems (AMCIS)
- Publication Type :
- Conference
- Accession number :
- 172885562