Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations.

MLA

Roschk, Holger, et al. “Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations.” Journal of Service Research, vol. 26, no. 4, Nov. 2023, pp. 614–35. EBSCOhost, https://doi.org/10.1177/10946705231163884.

APA

Roschk, H., Hosseinpour, M., & Breitsohl, J. (2023). Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations. Journal of Service Research, 26(4), 614–635. https://doi.org/10.1177/10946705231163884

Chicago

Roschk, Holger, Masoumeh Hosseinpour, and Jan Breitsohl. 2023. “Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations.” Journal of Service Research 26 (4): 614–35. doi:10.1177/10946705231163884.