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Healthcare Service Quality Evaluation in a Community-Oriented Primary Care Center, Italy.
- Source :
- Healthcare (2227-9032); Sep2023, Vol. 11 Issue 17, p2396, 15p
- Publication Year :
- 2023
-
Abstract
- Community-oriented primary care (COPC) is an inclusive healthcare approach that combines individual care with a population-based outlook, striving to offer effective and equitable services. This study concentrates on assessing the perceived quality of a "Casa della Comunità" (CdC) implemented by the Romagna Local Health Authority, which embraces the COPC model. Through the examination of user experiences, the study aims to comprehend the influence of the CdC's care delivery model on the community's perception of service quality. From 13–18 March 2023, paper questionnaires were distributed by trained healthcare professionals and volunteers. The cross-sectional study enrolled participants aged 18 or older, capable of understanding written Italian, and willing to take part voluntarily. A total of 741 questionnaires were collected, resulting in an overall acceptance rate of 85.6%. Among the respondents, 37.9% were female, with an average age of 55.4 ± 16.2 years. While the respondents generally held a positive view of the quality, the results displayed varying levels of satisfaction across the different areas. Multivariate analysis revealed significant associations between factors such as gender, employment status, financial resources, education level, and distance from the healthcare center with the perceived quality of the facility in terms of accessibility, environment, staff, continuity of care, and overall satisfaction. The study yielded valuable insights, identifying strengths and areas for improvement and underscoring the importance of ongoing monitoring studies to enhance patient satisfaction continuously. [ABSTRACT FROM AUTHOR]
- Subjects :
- MEDICAL quality control
CONFIDENCE intervals
HEALTH services accessibility
CROSS-sectional method
MULTIVARIATE analysis
COMMUNITY health services
POPULATION geography
PRIMARY health care
SEX distribution
DESCRIPTIVE statistics
LOGISTIC regression analysis
ODDS ratio
DATA analysis software
CONTENT analysis
EDUCATIONAL attainment
Subjects
Details
- Language :
- English
- ISSN :
- 22279032
- Volume :
- 11
- Issue :
- 17
- Database :
- Complementary Index
- Journal :
- Healthcare (2227-9032)
- Publication Type :
- Academic Journal
- Accession number :
- 171857195
- Full Text :
- https://doi.org/10.3390/healthcare11172396