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Building Connections with Families: Implementation of a Video-Messaging Service in the Neonatal Intensive Care Unit.
- Source :
- Children; Aug2023, Vol. 10 Issue 8, p1338, 10p
- Publication Year :
- 2023
-
Abstract
- Background: Family involvement is vital to optimize the care of infants in the neonatal intensive care unit (NICU). Various technologies have been used to support communication with parents in the NICU. The purpose of this study was to evaluate the parent and staff experience and perception of the use of a cloud-based video-messaging service in our NICU. Methods: This study was a single center observational study conducted at Mount Sinai Hospital, Toronto, Canada. Following the implementation of a video-messaging service, parent and staff surveys were distributed to evaluate their experience and perception. Results: Parent responses were positive with respect to how the service helped them feel: closer to their infant (100%) and reassured about their infant's care (100%). Nursing staff responses indicated that they perceived a benefit to parents (100%) and to their building a relationship with families (79%). However, they also identified time constraints (85%) and the use of the technology hardware (24%) as challenges. Conclusions: The use of an asynchronous video-messaging service was perceived as beneficial to both parents and staff in the NICU. Complaints pertained to the impact of the technology on nursing workflow and the difficulty using the hardware provided for use of the service. [ABSTRACT FROM AUTHOR]
- Subjects :
- PARENT attitudes
NEONATAL intensive care
SCIENTIFIC observation
ACADEMIC medical centers
CONFIDENCE intervals
COMPUTERS
WORK
ATTITUDES of medical personnel
NEONATAL intensive care units
MEDICAL personnel
TERTIARY care
HUMAN services programs
PATIENTS' families
WORKFLOW
INSTANT messaging
EXPERIENTIAL learning
QUESTIONNAIRES
SCALE analysis (Psychology)
DESCRIPTIVE statistics
RESEARCH funding
DATA analysis software
LOGISTIC regression analysis
ODDS ratio
VIDEO recording
PORTABLE computers
VOLUNTEER service
Subjects
Details
- Language :
- English
- ISSN :
- 22279067
- Volume :
- 10
- Issue :
- 8
- Database :
- Complementary Index
- Journal :
- Children
- Publication Type :
- Academic Journal
- Accession number :
- 170738611
- Full Text :
- https://doi.org/10.3390/children10081338