A REFERENCE ARCHITECTURE FOR A WORKFLOW MANAGEMENT SYSTEM FRONT END DESIGNED FOR AUGMENTED REALITY HEADSETS.

A well-known approach to managing and controlling workflows in organizations is the workflow management system (WFMS). Recently, approaches utilizing augmented reality headsets as WFMS front ends have been discussed, enabling higher efficiency, effectiveness, and usability for certain application scenarios. However, existing design-oriented approaches lack tangible guidance for implementation. A well-known approach to address such knowledge gaps is a reference architecture, which inter alia reduces development times and risks and facilitates collaboration between developers. Based on an existing tentative design theory for an augmented reality-based WFMS front end, we contribute a reference architecture containing an extended design theory, user interface design, and UML models for use cases, components, classes, and sequence flows. The reference architecture was successfully operationalized in a prototype and positively evaluated via a survey of respective users. [ABSTRACT FROM AUTHOR]