Shops allege low-ball estimating harms business.

Reports on the complaints filed by Thomas Colo, owner of Advanced Auto Body, to the Massachusetts Auto Damage Appraisers Licensing Board (ADALB) stating that consumers have been defrauded by low-ball tactics in Athol, Massachusetts. Claim by Colo that ADALB has not followed up on any of his complaints; Effects when a consumer receives a low-ball estimate; Comment from a spokesman for the Massachusetts Division of Insurance that only policyholders and not appraisers nor shop owners may file complaints.