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Integrated Business Excellence Approach for Long-Term Sustainability of Indian MSME Organizations.

Authors :
Rao, Rajesh Krishnamurthy
Shenoy, Veena
Kothari, Manish
Source :
Drishtikon: A Management Journal; 2022, Vol. 13 Issue 2, p29-50, 22p
Publication Year :
2022

Abstract

Purpose -- To study the current approaches to Business Excellence, Quality Management Systems, brief History of evolution of Quality and provide the theoretical contribution by comparing western thought with Vedic Indian thought. Methodology / Approach -- The study included Business Excellence Frameworks such as MBNQA, EFQM and Deming Prize from USA, Europe and Japan, and also, Indian adaptations such as Rajiv Gandhi National Quality Award (RGNQA), Zero-Effect Zero-Defect or ZED by Ministry of MSME, CII Exim Bank Award for Business Excellence, IMC Ramakrishna Bajaj Award National Quality Award, Golden Peacock and Business Excellence Award to identity the commonality and distinctiveness of the approaches. Findings -- The ISO Management Systems are widely accepted as QMS, EMS and OHSMS standards and progressive organisations have adopted MBNQA, EFQM and Deming Prize approaches for Business Excellence and Long-term Sustainability. The Vedic Heritage of India which is over 5000 years has tremendous knowledge value and the "Vedic-SRK Model" is contributed to the researchers and academicians. Originality of Value -- The approach of Vedic SRK model is unique but however, the Vedic terminology used in aspects of Quality, Leadership, Workforce etc., are commonly used in India. However, author submits that the Vedic approach to Business Excellence is not total and requires further theoretical study as the knowledge is vast. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
09757848
Volume :
13
Issue :
2
Database :
Complementary Index
Journal :
Drishtikon: A Management Journal
Publication Type :
Academic Journal
Accession number :
164823156