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COVID-19 management at one of the largest hospitals in Germany: Concept, evaluation and adaptation.

Authors :
Zhelyazkova, Ana
Fischer, Philipp M
Thies, Nina
Schrader-Reichling, Julia S
Kohlmann, Thorsten
Adorjan, Kristina
Huith, René
Jauch, Karl-Walter
Prückner, Stephan M
Source :
Health Services Management Research; Feb2023, Vol. 36 Issue 1, p63-74, 12p
Publication Year :
2023

Abstract

Context: The LMU University Hospital is among the largest healthcare facilities in Germany. The measures implemented prior to and during the first pandemic wave of COVID-19, were evaluated in preparation of a second pandemic wave. This paper presents the pandemic management concept, evaluation and adaptation of LMU University Hospital. Methods: Between July and September 2020 the disaster management team of LMU University Hospital conducted a mixed-method evaluation of the hospital's pandemic management. A workshop series based on the After Action Review working group format was organized to examine the management structure, decision-making processes, documentation, and crisis preparedness response for a second COVID-19 wave. Further, the satisfaction of employees with the hospital's COVID-19 management was examined through an anonymous survey. Results: The workshop series highlighted a need for structural and operational adaptation of the COVID-19 management at LMU University Hospital. The results of the employee survey (N = 2182) provided positive feedback for the measures taken during the first pandemic wave. Specific actions were derived concerning the availability of personal protective equipment and emergency childcare services. A key outcome of both evaluation activities was the identified need for further improvement in communication between stakeholders. All changes were adopted prior to the second pandemic wave. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
09514848
Volume :
36
Issue :
1
Database :
Complementary Index
Journal :
Health Services Management Research
Publication Type :
Academic Journal
Accession number :
161487280
Full Text :
https://doi.org/10.1177/09514848221100752