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A motivational approach to emotional labor: Examining the link between goal orientation and emotional labor strategies.
- Source :
- Journal of Management & Organization; Nov2022, Vol. 28 Issue 6, p1280-1300, 21p
- Publication Year :
- 2022
-
Abstract
- Drawing on goal orientation theory, in this study, we examine how an individual's motivational approach relates to the use of two common emotional labor strategies: surface acting and deep acting. In addition, we examine the role of self-efficacy as a mediating mechanism through which different goal orientations are related to different emotional labor strategies. To test our hypotheses, 262 U.S. full-time working adults from a variety of service occupations were surveyed. Consistent with the predictions of goal orientation theory, our results show that learning-oriented service employees tend to use deep acting, while performance-oriented service employees use both emotional labor strategies. Our findings also show that emotional labor self-efficacy plays a mediating role in the relationship between motivational approach and emotional labor strategy use. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 18333672
- Volume :
- 28
- Issue :
- 6
- Database :
- Complementary Index
- Journal :
- Journal of Management & Organization
- Publication Type :
- Academic Journal
- Accession number :
- 160309835
- Full Text :
- https://doi.org/10.1017/jmo.2019.63