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Impact of lean service, workplace environment, and social practices on the operational performance of India post service industry.

Authors :
Vadivel, Sengazhani Murugesan
Sequeira, Aloysius Henry
Sakkariyas, Robert Rajkumar
Boobalan, Kirubaharan
Source :
Annals of Operations Research; Aug2022, Vol. 315 Issue 2, p2219-2244, 26p
Publication Year :
2022

Abstract

This paper aims to study the determinants of the Lean Service System (LSS) on the Operational Performance (OP) of India's mail service in the National Sorting Hub (NSH), Mangaluru, Karnataka, the southern part of India. Measuring the OP in mail service is a big challenge in the postal service industry. Hence, we have conducted a survey, and 150 usable data has measured the impact of Lean Service Practices (LSP), Lean Workplace Environment Practices (LWEP), and Lean Social Practices (LSoP) on the OP. The results are analyzed from the partial least square based structural equation modelling (PLS-SEM) with the support of R programming. The analysis shows that there is positive and significant impact of LSP (β = 0.380, p <.05), followed by LWEP (β = 0.281, p <.05), and LSoP (β = 0.266, p <.05) on OP. The practical effect of the findings of LSS are effectively implemented for enhancing the OP of the business. This research addresses the appropriate empirical model to test LSS in India's postal service industry, which is scant in the existing literature. Moreover, this study helps India Post to review its policy so as to sustain the effectiveness of Lean Service (LS) implementation. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
02545330
Volume :
315
Issue :
2
Database :
Complementary Index
Journal :
Annals of Operations Research
Publication Type :
Academic Journal
Accession number :
158510000
Full Text :
https://doi.org/10.1007/s10479-021-04087-z