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Performance Evaluation in the Inter-Institutional Collaboration Context of Hybrid Smart Cities.
- Source :
- Journal of Intercultural Management; Sep2021, Vol. 13 Issue 3, p20-46, 27p
- Publication Year :
- 2021
-
Abstract
- Objective: The smart city is defined as a mix of urban strategies aimed at optimizing and innovating public services. Current cities are hybrid and affected by complex systems with inter-institutional collaboration. This study aims to understand which variables are most present and important according to the literature review and comparative analysis of two case studies. Methodology: The authors have chosen the emerging smart city of Turin and Lugano to conduct a cross-analysis based on the matrix proposed by Yin (2017). This research is characterized as a holistic study of multiple cases. Findings: The research was carried out thanks to results produced by literature and emerging from the analysis of realities exposed, to assess the performance of projects and urban sustainability. A set of 71 indicators has been designed to assess the impacts of a smart city. 5 Indicators are related to management performance, 18 to governance and 48 to reporting. Value Added: This research aims to implement the theory of information reporting by providing guidelines for indicators in inter-institutional, cross-sectoral and multi-level contexts maximising smart factors in cities and meeting stakeholder needs in a hybrid organization. Recommendations: Future research is recommended to confirm the relevant indicators for stakeholders associated with communication methods. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 20800150
- Volume :
- 13
- Issue :
- 3
- Database :
- Complementary Index
- Journal :
- Journal of Intercultural Management
- Publication Type :
- Academic Journal
- Accession number :
- 154742413
- Full Text :
- https://doi.org/10.2478/joim-2021-0065