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The Impact of Electronic Word of Mouth on Tourists Visit Intention to Saudi Arabia: Argument Quality and Source Credibility as Mediators.

Authors :
Alsheikh, Dalal Hodaed
Aziz, Norzalita Abd
Alsheikh, Layla Hodaed
Source :
African Journal of Hospitality, Tourism & Leisure; Aug2021, Vol. 10 Issue 4, p1152-1168, 17p
Publication Year :
2021

Abstract

The study objective was to examine the mediating role of source credibility and argument quality in the relationship between e-WOM and tourist visit intentions. As e-WOM in the form of comments, reviews, opinions, suggestions and recommendation are largely available in the online space, it has been found crucial to investigate the quality and credibility of such information. Elaboration Likelihood Model has been used to build the research model or framework. The study findings suggest the mediating role of source credibility and argument quality in the relationship between e-WOM and tourist visit intention. The study reveals that traveler seeks highly credible sources and information quality before deciding on any travel related products and services. The mediating role of source credibility and argument quality from ELM theory has been investigated from domestic tourism perspective. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
2223814X
Volume :
10
Issue :
4
Database :
Complementary Index
Journal :
African Journal of Hospitality, Tourism & Leisure
Publication Type :
Academic Journal
Accession number :
154468258
Full Text :
https://doi.org/10.46222/ajhtl.19770720.154