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From Design Requirements to Effective Privacy Notifications: Empowering Users of Online Services to Make Informed Decisions.

Authors :
Murmann, Patrick
Karegar, Farzaneh
Source :
International Journal of Human-Computer Interaction; Dec 2021, Vol. 37 Issue 19, p1823-1848, 26p, 7 Diagrams, 2 Charts
Publication Year :
2021

Abstract

Privacy notifications issued by Transparency-Enhancing Tools (TETs) constitute a conceptual means of informing users of online data services about how their personal data are processed. We elicit a set of design requirements that reflect the particularities of privacy notifications received on mobile phones. Pursuing the principles of human-centered design, we evaluate the efficacy of a prototypical implementation for the context of personal health tracking in an iterative lab study. Our findings show that privacy notifications have the potential to facilitate usable transparency and informed decision-making in terms of improving privacy in the designated usage context. The feedback obtained during the evaluation of the prototype lends itself to a refined set of design requirements. We discuss these requirements as building blocks that can help designers create usable artifacts that accommodate the needs of users of mobile health services. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
10447318
Volume :
37
Issue :
19
Database :
Complementary Index
Journal :
International Journal of Human-Computer Interaction
Publication Type :
Academic Journal
Accession number :
153407816
Full Text :
https://doi.org/10.1080/10447318.2021.1913859