Does Voice-based AI Improve Call Center Operational Performance? Event Study in a Working Telecommunication Company.

MLA

Bin Li, and Luning Liu. “Does Voice-Based AI Improve Call Center Operational Performance? Event Study in a Working Telecommunication Company.” Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jan. 2021, pp. 1–14. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=151674841&authtype=sso&custid=ns315887.

APA

Bin Li, & Luning Liu. (2021). Does Voice-based AI Improve Call Center Operational Performance? Event Study in a Working Telecommunication Company. Proceedings of the Pacific Asia Conference on Information Systems (PACIS), 1–14.

Chicago

Bin Li, and Luning Liu. 2021. “Does Voice-Based AI Improve Call Center Operational Performance? Event Study in a Working Telecommunication Company.” Proceedings of the Pacific Asia Conference on Information Systems (PACIS), January, 1–14. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=edb&AN=151674841&authtype=sso&custid=ns315887.