HEd-INNOSERV: perceived service innovation scale for the higher education sector.

MLA

Manohar, Sridhar, et al. “HEd-INNOSERV: Perceived Service Innovation Scale for the Higher Education Sector.” Benchmarking: An International Journal, vol. 28, no. 3, Apr. 2021, pp. 957–89. EBSCOhost, https://doi.org/10.1108/BIJ-08-2020-0415.

APA

Manohar, S., Mittal, A., & Tandon, U. (2021). HEd-INNOSERV: perceived service innovation scale for the higher education sector. Benchmarking: An International Journal, 28(3), 957–989. https://doi.org/10.1108/BIJ-08-2020-0415

Chicago

Manohar, Sridhar, Amit Mittal, and Urvashi Tandon. 2021. “HEd-INNOSERV: Perceived Service Innovation Scale for the Higher Education Sector.” Benchmarking: An International Journal 28 (3): 957–89. doi:10.1108/BIJ-08-2020-0415.