Stop and listen: Tactical empathy is crucial to connecting with customers, employees.

The article discusses that Brene Brown, American professor, lecturer, author and podcast host states, "Empathy is simply listening, holding space, withholding judgment, emotionally connecting and communicating that incredibly healing message of ‘you're not alone.' It mentions that Tactical empathy is one the most essential skills your shop can use to connect with customers, employees and the collision industry as a whole.