Technostress: A Study Among Employees in the Fintech Era.

Along with the adoption of information and communication technologies (ICTs), employees may experience high levels of technostress when they are aware the technological environment is greatly uncertain. Particularly, the Fintech innovation will build up a great scale of technostress that ultimately leads to overall stress to employees in financial industries. We hypothesized employees' perception of technology uncertainty should be positively related to technostress and overall stress. We also hypothesized employees' current work design (i.e., co-production) and their own adaptability (i.e., skill flexibility) may serve as job resources to directly and negatively associated to technostress. Similarly, the positive relationship between technology uncertainty and technostress will be weakened by co-production and skill flexibility. The results from a two-wave survey in about 300 employees in the financial industry showed technology uncertainty and co-production are positively related to technostress, and technostress mediates the relationship between technology uncertainty and overall stress. However, skill flexibility is negatively related to technostress. For the moderation effects, co-production weakens the positive relationship between technology uncertainty and technostress when it interacts with the perception of technology uncertainty. However, no significant moderation effect of skill flexibility is found. The implications for the use of ICT and employees' wellbeing are discussed. [ABSTRACT FROM AUTHOR]