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Linking Human Resources Management Practices with Commitment to Service Quality and the Interacting Role of Service Climate in the Private Hospitals: A Study in India.
- Source :
- Hospital Topics; Oct-Dec2020, Vol. 98 Issue 4, p172-183, 12p, 2 Diagrams, 4 Charts, 1 Graph
- Publication Year :
- 2020
-
Abstract
- This paper examines the role of service climate (SC) in the link connecting human resource management practices (HRMP) to commitment to service quality (CSQ). Data were collected from 1236 hospital staff working in different private hospitals in India. The model linking HRMP to CSQ with the moderation of SC was tested using Hayes PROCESS. Results revealed that human resource management practices found to be influencing CSQ and with the interaction of SC the effect is further augmented. The interacting role service climate has been found to be significant at mean and high levels. [ABSTRACT FROM AUTHOR]
- Subjects :
- ATTITUDE (Psychology)
COMMITMENT (Psychology)
CONCEPTUAL structures
CUSTOMER satisfaction
CORPORATE culture
STATISTICAL correlation
EMPLOYEE reviews
FACTOR analysis
HEALTH facility administration
HEALTH facility employees
PROPRIETARY hospitals
LABOR supply
MATHEMATICAL models
MEDICAL quality control
MEDICAL personnel
QUESTIONNAIRES
RESEARCH
STATISTICS
WORK environment
TEAMS in the workplace
THEORY
JOB performance
OCCUPATIONAL roles
PSYCHOSOCIAL factors
RELATIVE medical risk
RESEARCH methodology evaluation
DATA analysis software
DESCRIPTIVE statistics
Subjects
Details
- Language :
- English
- ISSN :
- 00185868
- Volume :
- 98
- Issue :
- 4
- Database :
- Complementary Index
- Journal :
- Hospital Topics
- Publication Type :
- Academic Journal
- Accession number :
- 146599665
- Full Text :
- https://doi.org/10.1080/00185868.2020.1810597