Building Organizational Resilience.

In unstable times the routines organizations use to get work done often break down. When that happens, teams need to shift gears quickly and add two other approaches to their tool kits: heuristics, or simple rules of thumb that speed up processes and decision-making, and improvisation, spontaneous efforts to address problems and opportunities. Drawing on the experiences of a successful expedition up the most challenging route on Mount Everest, the authors explain when each approach works best and how your organization can prepare itself to weather crises by learning to alternate them. INSET: How Hospitals Used Routines, Simple Rules, and Improvisation.... [ABSTRACT FROM AUTHOR]