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Usability beyond the Home Page: Bringing Usability into the Technical Services Workflow.
- Source :
- Serials Librarian; Jun2020, Vol. 78 Issue 1-4, p173-180, 8p, 1 Color Photograph, 2 Charts
- Publication Year :
- 2020
-
Abstract
- Usability and user experience research methodology, defined by usability.gov as a group of techniques that seek to "gain a deep understanding of users, what they need, what they value and their limitations" have been applied regularly in libraries to websites and public services. Yet, little information exists in the literature about acquisitions, collections, or electronic resource management librarians using such techniques for their own work. This paper will use a case study at the University of North Carolina Greensboro's University Library to demonstrate how usability techniques can be implemented to help solve such common problems for technical services as improving access to and discoverability of library resources. [ABSTRACT FROM AUTHOR]
- Subjects :
- ACADEMIC library administration
CUSTOMER satisfaction
CONSUMER attitudes
DIGITAL libraries
INTERPERSONAL relations
LIBRARY orientation
NEEDS assessment
QUESTIONNAIRES
SURVEYS
TEAMS in the workplace
WORLD Wide Web
WORKFLOW
LIBRARY technical services
ACCESS to information
USER-centered system design
Subjects
Details
- Language :
- English
- ISSN :
- 0361526X
- Volume :
- 78
- Issue :
- 1-4
- Database :
- Complementary Index
- Journal :
- Serials Librarian
- Publication Type :
- Academic Journal
- Accession number :
- 144526609
- Full Text :
- https://doi.org/10.1080/0361526X.2020.1702857