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Designing to Debias: Measuring and Reducing Public Managers' Anchoring Bias.

Authors :
Nagtegaal, Rosanna
Tummers, Lars
Noordegraaf, Mirko
Bekkers, Victor
Source :
Public Administration Review; Jul2020, Vol. 80 Issue 4, p565-576, 12p, 1 Diagram, 3 Charts, 2 Graphs
Publication Year :
2020

Abstract

Public managers' decisions are affected by cognitive biases. For instance, employees' previous year's performance ratings influence new ratings irrespective of actual performance. Nevertheless, experimental knowledge of public managers' cognitive biases is limited, and debiasing techniques have rarely been studied. Using a survey experiment on 1,221 public managers and employees in the United Kingdom, this research (1) replicates two experiments on anchoring to establish empirical generalization across institutional contexts and (2) tests a consider‐the‐opposite debiasing technique. The results indicate that anchoring bias replicates in a different institutional context, although effect sizes differ. Furthermore, a low‐cost, low‐intensity consider‐the‐opposite technique mitigates anchoring bias in this survey experiment. An exploratory subgroup analysis indicates that the effect of the intervention depends on context. The next step is to test this strategy in real‐world settings. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
00333352
Volume :
80
Issue :
4
Database :
Complementary Index
Journal :
Public Administration Review
Publication Type :
Academic Journal
Accession number :
144313806
Full Text :
https://doi.org/10.1111/puar.13211