THE USE OF QFD IN BUILDING UP A KNOWLEDGE BANK IN THE FIELD OF DEFENSE, PUBLIC ORDER AND NATIONAL SECURITY.

In an alert, knowledge-based society, service and product quality plays an essential role in the success and survival of organisations in a competitive market. In this article, we will briefly detail the implementation stages of the Quality Function Deployment (QFD) first phase - a global concept that provides means of transposing the requirements of clients (users) into the technical requirements appropriate for each stage of designing and creating a knowledge bank for defence, public order and national security. In the first part, we will present a brief historiographical analysis of QFD, followed by the construction of the House of Quality (HOQ), the most commonly used matrix of all QFD components. The results of the absolute and relative importance of the technical requirements following from the application of the steps of the house of quality will help the design team of the knowledge bank to implement with priority certain requirements of the potential users. [ABSTRACT FROM AUTHOR]